Privacy Policy

Privacy Policy

Introduction

Welcome to https://aurora-alcohol-abuse-therapy.denvermentalhealthcare.com (hereinafter referred to as “Aurora Alcohol Abuse Therapy” or “we”). We are dedicated to maintaining a safe and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy explains how we collect, use, and protect the personal information of our website visitors and service users in accordance with applicable data protection laws worldwide, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Privacy Act (CPA), Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transparency and Accountability Law (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users who:

  1. Utilize our online applications and services as authorized users.
  2. Visit and navigate through our websites linked to this policy.
  3. Engage with us through communications such as newsletters, emails, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details related to your user account, such as username, registration date, and security information.
  • Payment Information: Credit card details, billing address, and transaction records for processing payments.
  • Financial Information: Banking information used for financial transactions or direct debits.
  • Purchase Information: Data about products or services you have purchased from us, including order history and preferences.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile network data to recognize your device.
  • Location Data: Geographic coordinates provided by your browser or device when using our location-based services.
  • Feedback and Reviews: Comments, suggestions, and ratings you share with us for service improvements.
  • Social Media Information: Personal details obtained through social media platforms when you connect your account to our services.
  • Product Information: Details about the products you browse or purchase on our site.

We collect this data through various means:

  • User input forms and profiles
  • Automated tracking technologies, such as cookies and browser fingerprinting
  • Interactions with our customer support team
  • Third-party sources who provide data subject to their privacy policies

Cookies

Cookies are small text files placed on your device by websites you visit. We use cookies for several purposes:

  • Strictly Necessary: These ensure the basic functionality of our website, such as allowing you to log in.
  • Preferences: Cookies store user preferences and settings, enhancing your experience.
  • Analytics: We use analytics cookies to gather data about how you interact with our site, helping us improve performance.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and its purpose:

  • Account information and transaction records may be kept for 7 years after your account is inactive.
  • Financial and payment data are typically stored securely for 5 years after the last transaction.
  • Legal and compliance-related data might be retained for longer, as required by applicable laws.

Once the retention period expires or when you request deletion, we will anonymize or securely delete your personal data from our systems.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of data at rest and in transit.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security assessments and updates to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from children, and we ask that minors (under 18) do not provide any information through our website or services without parental consent.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
  • Restriction: Limit our processing of your data while we verify or dispute its accuracy.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from unfair treatment based on your exercise of data protection rights.

To exercise these rights or lodge complaints, please contact our Data Privacy Team at [email protected]. We will respond to your requests in a timely manner, adhering to applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any privacy-related inquiries, requests to unsubscribe, or questions regarding data protection, please reach out to us via email at [email protected] or by writing to our Data Privacy Team at:

Aurora Alcohol Abuse Therapy
Data Privacy Team
[Street Address]
[City, State, Zip Code]